This is great Scott! I would really like to thank you and your group for being such great assistance to making this happen in such short order. Because of your reaction time, we were able to secure a 6 month rental for this unit (barring the unforeseen of course) and it has been a pleasure to deal with you guys.
The service and support we receive from Cleveland Crane and Shovel is outstanding. As an example, we recently had a problem with a 70 ton crane. The break-down occurred after normal business hours and the crane needed to be operating by the following morning. Cleveland Crane's service & parts departments helped us diagnose the problem over the phone, after hours, from home. Furthermore, they then offered to drive 40 minutes back to the office, pick up the necessary part, and meet us half-way between Dayton and Cleveland, which is another 3 hours of driving. More than one person gave up their entire evening to help us meet our schedule. It is very rare to find this level of service today and we're happy to have Cleveland Crane and Shovel as a partner.
Over the past several years, PSC Crane & Rigging has come to rely on Cleveland Crane & Shovel for all our crane needs, parts and service. Your staff has always been very knowledgeable of the equipment and helpful with all our questions. With the combination of Cleveland Crane and Shovel and Grove Cranes, we know we have a team we can trust not only today but for many years to come.
I want to thank your crane & shovel company for response to our need of a gmk technician to trouble shoot an electrical problem on our 5275. Scott was able to make Carl Goins available to make repairs on Saturday after being in Kentucky the previous day. I was amazed the spare electrical parts on hand in his service truck. Again I cant thank you &your staff for the assistance especially Andrew Forepaugh always there when you need him.
Good morning, I wanted to tell you how pleased I was with the tech, Joe Nanni , that was at my yard on Tuesday. He was very knowledgeable and pleasant to work with. I know that you only tend to hear the bad news or complaints but sometimes recognition is needed as well. Thank you again for your help.